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Consultation has ended.
We are consulting on how we collect rent and support tenants who fall into arrears. This is an important consultation, and we want to know your views. As our tenant, your opinions matter to us. By giving us your opinions, you are helping to shape decisions that affect your home and how we deliver services to you.
The revised Rent Management Policy sets out the framework that we follow to collect rent and prevent and support rent arrears management. We hope that by reviewing the Rent Management Policy we will:
work positively with tenants to reduce the amount of unpaid rent and help them to stay in their homes.
make sure tenants understand their rent responsibilities from the start of their tenancy.
check rent accounts and offer tenants help at an early stage to avoid arrears.
signpost tenants to more specialist help when needed. For example, benefits help and money advice.
support tenants if they have rent arrears.
only use legal action as a last resort, when all other options have been tried.
Tell us your views on the revised policy by completing our survey.
We are consulting on how we collect rent and support tenants who fall into arrears. This is an important consultation, and we want to know your views. As our tenant, your opinions matter to us. By giving us your opinions, you are helping to shape decisions that affect your home and how we deliver services to you.
The revised Rent Management Policy sets out the framework that we follow to collect rent and prevent and support rent arrears management. We hope that by reviewing the Rent Management Policy we will:
work positively with tenants to reduce the amount of unpaid rent and help them to stay in their homes.
make sure tenants understand their rent responsibilities from the start of their tenancy.
check rent accounts and offer tenants help at an early stage to avoid arrears.
signpost tenants to more specialist help when needed. For example, benefits help and money advice.
support tenants if they have rent arrears.
only use legal action as a last resort, when all other options have been tried.
Tell us your views on the revised policy by completing our survey.
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Thank you to everyone who gave feedback on our draft Rent Management Policy.
What we asked
We asked tenants to review the updated policy, which explains how we manage rent, prevent arrears and support tenants.
What you said
294 responses were received.
88% supported the draft policy.
88% found it easy to read and understand.
6% suggested rewording; 8% thought something was missing; 3% suggested removing something.
Some tenants asked for extra support with rent or tenancy issues and we’ve contacted them directly.
What we did
Most suggestions were already covered in the draft policy, so no major changes were needed.
We will use your feedback to improve our day-to-day procedures and make information clearer.
What’s new in the policy
Stronger focus on prevention and early intervention
Inclusion of Scottish Social Housing Charter standards
Updated legal and pre-action requirements for eviction action
Enhanced equality and hardship support through the Tenancy Sustainment Fund
Clearer performance monitoring and accountability
Next steps
The final revised Rent Management Policy was approved for implementation by elected members at a meeting of the Housing and Community Safety Committee on 18 November 2025.You can read the report presented to Committee here.
The revised policy will start on 1 April 2026. We'll:
Keep tenants informed of any changes
Update our tenant information and webpages
Carry out any staff training and system changes required
Thank you to everyone who gave feedback on our draft Rent Management Policy.
What we asked
We asked tenants to review the updated policy, which explains how we manage rent, prevent arrears and support tenants.
What you said
294 responses were received.
88% supported the draft policy.
88% found it easy to read and understand.
6% suggested rewording; 8% thought something was missing; 3% suggested removing something.
Some tenants asked for extra support with rent or tenancy issues and we’ve contacted them directly.
What we did
Most suggestions were already covered in the draft policy, so no major changes were needed.
We will use your feedback to improve our day-to-day procedures and make information clearer.
What’s new in the policy
Stronger focus on prevention and early intervention
Inclusion of Scottish Social Housing Charter standards
Updated legal and pre-action requirements for eviction action
Enhanced equality and hardship support through the Tenancy Sustainment Fund
Clearer performance monitoring and accountability
Next steps
The final revised Rent Management Policy was approved for implementation by elected members at a meeting of the Housing and Community Safety Committee on 18 November 2025.You can read the report presented to Committee here.
The revised policy will start on 1 April 2026. We'll:
Keep tenants informed of any changes
Update our tenant information and webpages
Carry out any staff training and system changes required
Rent Management Policy Review has finished this stage
This consultation is open for contributions.
Under Review
Rent Management Policy Review has finished this stage
Contributions to this consultation are closed for evaluation and review. The project team will report back on key outcomes.
Final report
Rent Management Policy Review has finished this stage
The final revised Rent Management Policy will be presented to our Housing and Community Safety Committee in November 2025 for Elected Members’ approval.
Actions
Rent Management Policy Review is currently at this stage
The revised Rent Management Policy will start on 1 April 2026.
